About York Home Care
York Home Care is an RN-led home healthcare provider serving individuals and families across York Region, Toronto and surrounding communities.
We provide nursing, personal support and specialized home healthcare services designed to help people remain safe, independent and supported wherever they call home.
Our approach combines professional clinical standards with personalized care. Whether a client requires short-term assistance following hospitalization, ongoing personal support, skilled nursing or more complex care, our goal is to develop a care arrangement that reflects the individual's health needs, preferences, routines and goals.
Clinical Leadership
York Home Care was founded by Marjan Kasirlou, RN, BScN, MBA, LSSGB, a Registered Nurse and healthcare leader with more than two decades of experience spanning direct patient care, nursing leadership, chronic disease management, home dialysis, healthcare program development, quality improvement and healthcare business development.
Her experience includes acute and community healthcare environments, renal and home dialysis programs, complex-care coordination, patient and caregiver education, and the development and implementation of new models of care.
York Home Care was created around a simple principle: people receiving healthcare at home should have access to care that is not only compassionate, but also professionally accountable, coordinated and focused on quality.
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Marjan Kasirlou, RN, BScN, MBA, LSSGB
Founder & Chief Executive Officer
Registered Nurse | Healthcare Leader | Quality Improvement Professional
[Learn More About Our Founder]
Our Care Philosophy
Every person's circumstances are different.
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Our approach begins by understanding the individual: their health needs, abilities, routines, preferences, home environment, family supports and goals.
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We believe excellent home care should promote:
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Dignity and respect
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Independence and autonomy
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Safety
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Person- and family-centred care
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Continuity whenever possible
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Clear communication
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Cultural sensitivity
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Appropriate clinical oversight
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Collaboration with the broader healthcare team when required
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Ongoing evaluation as care needs change
Our role is not simply to fill a shift. It is to help create a reliable care arrangement around the person receiving support.
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How Care Plans Are Developed
Care begins with a conversation.
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Depending on the type and complexity of the service requested, York Home Care completes an intake process and may conduct a nursing assessment before care begins.
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​1. Initial Consultation
We discuss the reason for seeking care, current concerns, required services, schedule, preferences and immediate priorities.
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2. Assessment
Where clinically appropriate, a Registered Nurse reviews the client's health status, functional needs, risks, existing supports and care requirements.
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3. Individualized Care Plan
Care instructions are developed based on the assessment, authorized services and the client's goals and preferences.
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4. Caregiver Matching
We identify an appropriate nurse or personal support worker based on the skills required, availability and compatibility with the client's needs.
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5. Care Begins
The care team receives the information and instructions required for the assignment.
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6. Review & Reassessment
Care needs can change. Services and care instructions are reviewed and adjusted when appropriate.
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Initial Consultation → Assessment → Care Plan → Caregiver Matching → Care Begins → Ongoing Review
Clinical Oversight & Quality
York Home Care takes an RN-led approach to clinical services and quality oversight.
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Depending on the service and complexity of care, our processes may include:
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Nursing assessment and reassessment
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Individualized care instructions
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Caregiver orientation to client-specific requirements
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Clinical documentation
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Monitoring and reporting of changes in condition
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Incident reporting and review
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Clinical escalation procedures
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Communication with clients and families
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Coordination with other healthcare professionals when appropriate and authorized
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Ongoing quality-improvement activities
York Home Care Clinical Excellence Framework™
Our Clinical Excellence Framework™ provides a structured approach to delivering and continuously improving care.
It is centred on five priorities:
Client Safety
Identifying risks and establishing appropriate safeguards and escalation processes.
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Evidence-Informed Care
Supporting clinical practices that reflect professional standards and current healthcare evidence.
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Competent Caregivers
Matching qualifications, competencies and experience to the requirements of the assignment.
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Continuity & Communication
Promoting reliable care, clear documentation and communication among clients, families and the care team.
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Continuous Quality Improvement
Using feedback, incidents, outcomes and operational experience to identify opportunities for improvement.
Caregiver Screening & Qualifications
The quality of home care depends heavily on the people providing it.
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York Home Care evaluates healthcare professionals and caregivers according to the requirements of their role and assignment.
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Depending on the position, screening and onboarding may include:
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Verification of professional registration where applicable
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Education and credential review
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Relevant healthcare experience
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Professional references
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Background screening
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Required certifications
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Assessment of role-specific skills and competencies
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Orientation to York Home Care policies and expectations
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Client-specific orientation where required
For regulated healthcare professionals, professional responsibilities remain governed by their respective regulatory colleges and applicable standards of practice.
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Matching also considers the client's clinical requirements, schedule, communication needs and personal preferences whenever possible.
Privacy, Confidentiality & Safety
Healthcare requires trust.
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York Home Care takes reasonable administrative, technical and physical measures to safeguard the personal and personal health information entrusted to us.
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Information is collected, used and disclosed only as appropriate for providing and coordinating services, meeting professional and legal obligations, operating our organization, or where otherwise authorized or required by law.
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Our approach includes attention to:
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Confidential handling of client information
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Appropriate access to care information
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Secure documentation practices
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Consent and information-sharing requirements
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Professional confidentiality
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Client identification and safety procedures
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Incident and concern escalation
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Infection prevention and control practices appropriate to the service provided
For additional information about how personal information is handled, please review our Privacy Policy.
Safety in the Home
Providing care in someone's home requires attention to both clinical and environmental safety.
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Depending on the service, our assessment and care-planning process may consider factors such as:
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Mobility and fall risk
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Medication-related concerns within the scope of the service
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Infection prevention
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Medical equipment
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Emergency contacts
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Changes in health status
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Home accessibility
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Caregiver safety
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Escalation and emergency procedures
When a concern falls outside York Home Care's role or scope, clients and families may be advised to contact the appropriate healthcare professional, primary care provider, emergency service or other healthcare resource.
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York Home Care does not replace emergency medical services. For a medical emergency, call 911.
Working With Families & Healthcare Professionals
With appropriate consent, York Home Care can communicate and coordinate with family caregivers and relevant members of the client's healthcare team.
Depending on the situation, this may include physicians, nurse practitioners, pharmacists, hospital teams, Ontario Health atHome care coordinators, rehabilitation professionals, retirement residences and other healthcare providers.
Our objective is to support continuity and reduce unnecessary gaps in communication as clients move between hospital, community and home.
Communities We Serve
York Home Care supports clients across the Greater Toronto Area, with service availability depending on the type of care required, caregiver availability and location.
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Our service communities include:
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York Region
Richmond Hill • Vaughan • Markham • Aurora • Newmarket • King • Whitchurch-Stouffville
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Toronto
Toronto • North York • Scarborough
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Peel Region
Mississauga • Brampton
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Halton Region
Oakville • Burlington
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Services may also be available in surrounding communities depending on staffing and the clinical requirements of the requested service.
Our Commitment
Inviting someone into your home to provide care is an important decision.
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Our commitment is to approach that responsibility with professionalism, respect and transparency.
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We aim to provide clients and families with a clear understanding of what services are being provided, who is responsible for the care, how concerns can be raised and what happens when care needs change.
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We continually work to strengthen our services through clinical leadership, caregiver development, client and family feedback and quality improvement.