Approved for Family-Managed Home Care? Build a Care Team You Can Depend On.
York Home Care helps eligible Ontario families arrange consistent nursing and personal-support services based on their Ontario Health atHome care plan.
Ontario Health atHome determines eligibility, approved services and funding. York Home Care is the care provider—not the program administrator.
York Region + Toronto RN-led care planning Complex care experience After-hours escalation
Understanding the program
What is Family-Managed Home Care?
Family-Managed Home Care (FMHC) is an Ontario Health atHome program that enables eligible patients or their substitute decision-makers to arrange approved home-care services within an authorized care plan and funding agreement.
Families take responsibility for selecting care providers, coordinating services and meeting the program’s funding and reporting requirements.
York Home Care can support families by providing nursing and personal-support services, scheduling, clinical oversight, timesheets and itemized invoices.
Who may be considered
FMHC is designed for specific patient groups
A patient must first qualify for traditional home care and have an Ontario Health atHome care plan.
01
Children with complex medical needs
Ontario Health atHome assesses the individual situation and program requirements.
02
Adults with acquired brain injuries
Ontario Health atHome assesses the individual situation and program requirements.
03
Eligible home-schooled children
Ontario Health atHome assesses the individual situation and program requirements.
04
Patients in extraordinary circumstances
Ontario Health atHome assesses the individual situation and program requirements.
An assessment is required
Being in one of these groups does not automatically mean approval. Ontario Health atHome assesses care needs and program eligibility and develops a service plan. A substitute decision-maker’s ability to manage the program’s responsibilities is also assessed.
How assessment works
From referral to a dependable care team
How Assessment Works
Four stepsfrom exploring eligibility to planning your care team.
1
Contact Ontario Health atHome
Speak with your existing care coordinator or call 1-833-515-1234 to ask about an assessment and Family-Managed Home Care.
2
Complete the assessment
Ontario Health atHome assesses care needs, program eligibility and the patient’s or substitute decision-maker’s ability to manage the required responsibilities.
3
Confirm the approved care plan
If approved, clarify the authorized services, funding, provider requirements, allowable expenses and reporting obligations.
4
Discuss staffing with York Home Care
We review your approved plan with your consent and prepare a nursing or PSW proposal. Before services begin, confirm provider eligibility, rates and payment arrangements with your care coordinator.
York Home Care’s complimentary navigation call does not replace Ontario Health atHome’s assessment or guarantee approval.
Services York Home Care Can Provide
Your Care Team, Supported by York Home Care
Our Family-Managed Care Support service helps families organize nursing and personal support around their approved care plan.
Services, rates and agency charges must be confirmed as allowable under your FMHC arrangement. Additional private-pay services are contracted and billed separately.
Already receiving FMHC funding?
Let’s Plan Your Care Team.
Whether you are arranging care for the first time or reviewing your current staffing, York Home Care can help you explore nursing and personal-support coverage based on your approved care plan.
What to Have Ready for Your Consultation
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Approved care plan or service summary
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Authorized hours and funding details, if available
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Care coordinator’s contact information
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Preferred schedule and proposed start date
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Questions about staffing, invoices or reporting
Please do not upload care plans or medical records through our general website form. Contact us to arrange a secure way to share information.
With consent, our RN reviews the approved services, schedule and provider requirements, then prepares a staffing proposal.
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Agency use and allowable services
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Hourly rates and eligible expenses
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Provider qualifications
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Timesheet and invoice format
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Payment and reimbursement process
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Private-pay services beyond the plan
Services are subject to staffing availability and confirmation of allowable expenses. Keep existing care arrangements in place until a transition plan and start date are confirmed.
CONTINUITY MATTERS
Backup and contingency coverage
A Plan for When Care Arrangements Change
Staff illness, unexpected absences and changing care needs can interrupt routines. York Home Care works with your family to establish a practical contingency plan before care begins.
Backup team
Alternate caregivers are identified and receive patient-specific orientation where staffing permits.
Call-in process
Families receive timely notification of staffing changes, contact details and clear escalation steps.
Essential-care priorities
The plan identifies care tasks that cannot safely be delayed and agreed alternatives if replacement staff are unavailable.
Clinical escalation
Staff follow patient-specific instructions and contact the appropriate healthcare professional or emergency services when needed.
Replacement coverage is subject to staff availability and cannot be guaranteed. Your contingency plan should include safe alternatives if replacement staff cannot be secured. After-hours support does not replace emergency services; call 911 in an emergency.
Get the Free Guide
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Do not enter a health-card number, medical records or detailed clinical information.
FREE FAMILY RESOURCE
Family-Managed Home Care in Ontario: A Practical Guide
A practical resource to help you prepare for conversations with your care coordinator and organize your care team.
Includes:
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Eligibility overview
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Questions for your care coordinator
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Care-provider selection checklist
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Sample contingency plan
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Documentation checklist
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First-week care-team checklist
FREQUENTLY ASKED QUESTIONS
Clear answers before you choose a provider
COMPLIMENTARY CONSULTATION
Let’s Talk About Your Family’s Care Needs
Request a complimentary 15-minute call to discuss your care needs, staffing options and next steps. Whether you are exploring FMHC or already approved, we can help you understand how York Home Care may support your family.
You can fill out the request form for a complimentary consultation, and our care coordinator will contact you.
Prefer to speak now?
647-207-9697
Serving York Region and Toronto. Coverage is subject to location, care requirements and staff availability.
Your contact details will be used to respond to this request. See our Privacy Policy.
Do not enter a health-card number, medical records or detailed clinical information.
Need an Ontario Health atHome assessment?
A patient, family member or another person acting with consent may request a referral.