About the Role
Key Responsibilities:
• Observes and evaluates the client's or family's home, personal situation and client and family care plan to determine if any need for change in the personal support care plan is required and whether the client's and family's needs have been met. Advises supervisor accordingly.
• Contributes to the development of the personal support care plan under the direction of the Home and Community Care Program manager or supervisor. The written Care Plan is completed with information collected from the client, family, funder, and the manager.
• Implements changes to the care plan under the guidance of the manager for safety, liability and financial reasons.
• Reports verbally to the immediate supervisor or Home and Community Care Program manager any changes in the client's or family's personal support needs or home situation necessitating a change in the personal support care plan.
• Performs personal support tasks reflecting the needs of the client and family. Tasks may include light cleaning, preparation of nutritious meals, care of clothes, shopping for the client as required, and monitoring and maintaining household safety.
• Provides or assists with activity of daily living and personal care as directed by the Home and Community Care Program manager or immediate supervisor, including assisting the client in walking, climbing, or descending stairs, getting into and out of bed, eating, dressing and other matters of personal hygiene.
• Provides simple bedside care, where required, under the direction of a nurse.
• Medication reminder and assisting clients to take meds.
• Assists in the provision of educational, social, and recreational programs for seniors and individuals with disabilities.
• Provides respite care to clients as required.
• Supports clients' families by providing childcare as required to allow for family relief.
• Organizes each day's activities, setting priorities for personal support and other activities under the direction of the Home and Community Care Program manager or an immediate supervisor.
• Completes daily call checks, and other forms as required, to maintain the effective and efficient operation of the personal and home support service.
• Assesses the client's pattern of communication and ability to relate.
• Communicates with appropriate members of the health care team regarding the management of the client's or family's homemaking, physical, and emotional needs and informs an immediate supervisor or Manager of any changes or concerns.
• Documents in the clients health records.
• Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and York Home Care policies and procedures.
• Functions in accordance with York Home Care's risk management policies, procedures, practices, and guidelines designed to promote and protect client safety.
• Other duties as assigned.
External and Internal Relationships:
• Engages frequently with the immediate supervisor or the Home and Community Care Program manager on any needed changes to client plans and other relevant information.
Requirements
Education, Designations and Experience:
· Must have High school diploma.
· Secondary school education is preferred.
· Must have certificate in Personal Support Worker, or Accredited PSW Certificate.
· Must have a current Standard First Aid Certificate or CPR level C Certificate.
· May require Food Handler Certificate
· Some household management experience and experience working with elderly or patients, individuals with disability or children.
Skill Requirements:
· Demonstrate a sound work ethics and high level of personal and professional conduct.
· Strong communication skills, both verbally and written.
· Able to communicate effectively with clients and families in a clear and effective manner that demonstrates respect, empathy, honesty, and understanding.
· Possess awareness and sensitivity to the diversity and inclusion.
· Good assessment skills
· Awareness of community resources
· Ability to work effectively in a multidisciplinary team or independently as required.
· Able to take direction well.
· Ability to adjust to working in different social and economic environments.
· Communicating in a clear and effective manner, demonstrating respect, empathy and understanding.
· The capacity to adhere to strict confidentially.
Other:
· Must have access to a personal vehicle for work and possess both a current driver's license and proof of vehicle insurance.
· A current and original copy of a satisfactory Criminal Records Check.
· A Vulnerable Sector Search and/or a Child Abuse Registry Check required.
· Available to work flexible hours.
· Must be able to wear Personal Protective Equipment (PPE).
Work Conditions and Physical Capabilities:
Attention to detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Hand movements.
Physical Demands Analysis:
· Strength:
Required Occasionally - lifting and carrying average weight 20 pounds and max 50, pushing/pulling average 10-15 pounds and max 30 pounds, patient assist approx. 100 pounds
· Mobility:
Required Constantly - standingRequired Frequently - walking, bending/stoopingRequired Occasionally - sitting, twisting/turning, bending, crouching/squatting, kneeling
Required Rarely - balancing, climbing
· Dexterity:
Required Frequently - forward shoulder movements, gripping/grasping, pinching, neck, elbow, shoulder, wrist and back normal range of motionRequired Occasionally - fine finger movements, shoulder movements (up/down)Required Rarely - foot action
About the Company
We understand that anyone may need extra care or a helping hand at any point in life. Our mission is to provide exceptional care for our clients and their families whenever and wherever they need it most.
Our case managers are registered nurses who develop a personalized care plans for every client. The care plans are customized to each client's unique needs and preferences. Before commencing care, we comprehensively assess the individual's physical, cognitive, and emotional health status, living environment, available support systems, and personal goals. We listen carefully to the clients and their family members and work closely with their healthcare providers to develop a plan of care that will meet their specific needs.
Our healthcare providers and caregivers are the backbones of our home care approach. They are qualified, experienced, and compassionate individuals committed to providing dignified, respectful care to clients. Our caregivers are available for various services, from specialized nursing care, medication management, personal care, errands and transportation, meal preparation, housekeeping, and more. But their role goes beyond these tasks; they are trusted companions and confidants who significantly impact our clients' lives.
To ensure that we continue to provide the highest level of care, we offer extensive training and support to our caregivers. This includes ongoing education on disease management, communication skills, and providing person-centred care. In addition, our caregivers are encouraged to participate in continuing education opportunities and can take advantage of various resources to enhance their skills and knowledge.
Ultimately, our focus is on helping clients and their families maintain their independence and quality of life. We know that remaining at home is often the most desirable option, and we are committed to making this a reality for our clients. Our personalized approach to care, coupled with our compassionate and qualified caregivers, allows clients to continue doing everything they love and maintain their independence. We are proud to be a part of this important work and look forward to continuing to serve the needs of our community.